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Assists the branch manager in the daily operations of a retail banking branch office. Performs routine branch opening, closing, customer service, and other operational tasks and activities. Assumes responsibility for the supervision of the branch office during the manager's absence. Assists in training and managing branch staff. Ensures that branch operations follow all company policies and procedures. Maintains the required security, operational, and service quality standards. Usually has completed a bank management training program. May require an associate degree. Typically reports to a bra more...
The Bank Branch Manager I is accountable for financial performance, customer satisfaction, and branch policies and procedures. Manages all aspects of a branch office that handles loans/deposits up to $25 million. Being a Bank Branch Manager I develops and maintains business relationships with customers. Ensures the branch adheres to policies, objectives, and practices of the parent company. In addition, Bank Branch Manager I oversees, and communicates promotional campaigns and product initiatives. May require a bachelor's degree. Typically reports to the Regional Branch Manager. The Bank Branc more...
The Branch Cluster Manager I is accountable for group's financial performance. Manages a specific industry vertical group and/or geographic area of branches. Being a Branch Cluster Manager I ensures branches have the tools and personnel needed to meet goals. Establishes goals and performance levels for specified branches according to goals set by the organization. In addition, Branch Cluster Manager I monitor financial and customer activity and report results. Branch group's loans and deposits are generally less than $500MM. Requires a bachelor's degree or its equivalent. Typically reports to more...
Manages the financial and service performance of a defined group of retail branches in a geographic area. Establishes the strategy, specific goals, and performance levels required for each branch to meet the organizational objectives for the region. Monitors and analyzes financial and customer activity to understand needs, identify issues, and provide the tools and resources needed to achieve goals. Leads business development and promotional activities in the area and coaches branch managers in tactics to build customer relationships, increase sales, and enhance the bank's presence in the comm more...
Provides centralized information and solutions services to assist branch employees with questions about processes and products. Serves as the point of contact to guide and assist branch staff with product information and operational policies. Responds to questions and resolve cases by researching bank procedures or regulatory governance and escalating issues internally as necessary. Completes call tracking and supporting documentation associated with each case. May research and address inquiries regarding specific transactions. Requires a high school diploma or equivalent. Typically reports to more...
The Assistant Branch Manager I - Banking performs routine branch opening, closing, customer service, and other operational tasks and activities. Assists the branch manager in the daily operations of a retail banking branch office. Being an Assistant Branch Manager I - Banking assists in training and managing branch staff. Assumes responsibility for the supervision of the branch office during the manager's absence. In addition, Assistant Branch Manager I - Banking ensures that branch operations follow all company policies and procedures. Maintains the required security, operational, and service more...
The Branch Staff Support Services Representative I answers questions and provides guidance regarding bank products/services and policies. Provides centralized customer service to the branches by researching and answering questions from branch employees. Being a Branch Staff Support Services Representative I completes call tracking and supporting documentation associated with the Branch Support function. Serves as a resource to branch employees by responding to questions and conducting basic research about bank operational policies/procedures, and transactions. In addition, Branch Staff Support more...
Manages a retail banking branch office that develops and grows customer relationships, promotes products and services, and delivers efficient operations. Oversees daily branch opening, closing, customer service, transaction processing, and reconciliation tasks and activities. Schedules, manages, and trains branch staff to maintain the required service coverage. Ensures staff understands and follows all company policies and procedures to maintain required security, operational, and service quality standards. Accountable for financial, operational, and customer satisfaction goals for the branch. more...
Manages a banking branch office located in a retail store. Oversees daily branch opening, closing, customer service, transaction processing, and reconciliation tasks and activities. Schedules, manages, and trains branch staff to maintain the required service coverage. Follows all company policies and procedures to maintain required security, operational, and service quality standards. Resolves escalated customer or operations issues. Coordinates with other bank teams to promote products or provide additional services to customers. May require an associate degree. Typically reports to a manager more...
The Branch Teller I records all transactions and prepares daily settlements of teller cash and proofs transactions according to branch procedures. Processes a variety of routine financial transactions including check cashing, withdrawals, deposits, and loan payments. Being a Branch Teller I follows all required security procedures and policies. Greets customers, delivers prompt and efficient service and provides information about bank products and services. In addition, Branch Teller I may provide other services including issuing money orders, cashiers' and travelers' checks, and exchanging fo more...
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